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Policies


HOTEL GARZA BED & BREAKFAST POLICIES

RESERVATIONS
Hotel Garza Bed & Breakfast is an exclusive property where every guest reservation is both important and special to us.

An advanced payment of (1) one nights stay plus tax and a valid credit card is taken to confirm your reservation. Balance charged (14) fourteen days prior to arrival date .

A 25% non refundable deposit is required when booking three (3) or more rooms, for some holidays, special event weekends, some Texas Tech Football games and Texas Tech Graduation. Balance charged (30) thirty days prior to arrival date.

ALL GUEST ROOMS EXCEPT THE PREMIER SUITE AND PLANTATION SUITE HAVE A TWO (2) PERSON MAXIMUM OCCUPANCY. NO EXCEPTIONS UNLESS TRAVELING WITH AN INFANT CHILD (three years of age and under)
$25 for each additional guest (up to 2) in Premier and Plantation Suites. Childen eight (8) and under stay free.

Rates/policies are subject to change and vary during high impact periods and special events.

CANCELLATIONS
If your travel plans change and you must cancel your reservation, please call us at least fourteen (14) days prior to your arrival date to cancel your reservation.
(30) thirty days when booking (3) three or more rooms, some holidays, special events weekends, Texas Tech football weekends and Texas Tech graduation.
Your deposit will be refunded less a $30 processing fee per room.

In the unlikely event that you must cancel your reservation with less than fourteen (14) days prior to your arrival date, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.
thirty (30) days notice prior to arrival date when booking three (3) or more rooms, some holidays, special event weekends, Texas Tech Football weekends and Texas Tech Graduation),<

All reservations made through third party websites (ie, Expedia, booking.com, etc.) are non- refundable from the time of booking.

ADDITIONAL INFORMATION
Only registered guests have the use of the property. Arrangements must be made in advance for additional visitors. Charges may apply.
We do offer whole-house bookings for group events.

-ABSOLUTELY NO SMOKING inside; designated outdoor smoking areas are available.
-NO PETS. We are sorry that we are unable to accommodate pets.

Check-in: 3:00 PM - 9:00 PM. If arriving outside of check-in times, please call to make arrangements. Check-out: 11:00 AM

Damages: Delayed or amended charges. A charge will be applied to the value of repairs required for damages to linens, fittings and furnishings which are found in bedrooms subsequent to a guest’s departure. If smoking or pets is/are detected in bedrooms then a full night's charge will automatically be made. The use of candles and/or incense in guest rooms is strictly prohibited.

-Whole house bookings require a twenty-five percent non-refundable deposit at the time of booking. Remaining balance is charged (45)forty-five days prior to date of arrival. The full amount of the booking is non-refundable on cancellations made less than (45)forty-five days prior to arrival date.

-Murder Mystery events require a $100 non refundable deposit at the time of booking. Remaining balance is charged (40) thirty days prior to the event. The full amount of the event is non-refundable on cancellations made less than (30) thirty days prior to the event.

-Hotel Garza is not responsible for weather conditions, family or medical emergencies.
-Please note that our Reservation and Cancellation Policies are a vital part of managing a small Bed & Breakfast.
-Hotel Garza Bed & Breakfast reserves the right to refuse service to anyone.


ARRIVAL TIMES
3:00 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A deposit for the first night's stay is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 8 and under stay free. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.